Frequently Asked Questions

Want to know more about the Festival? Check out the most commonly asked questions below. Alternatively please reach out to us via our contact page as we'd be keen to assist you in your query.

Where is Shepparton?

Shepparton is located in northern Victoria, the commercial centre of the Goulburn Valley region, just over two hours from Melbourne. Shepparton is easily accessible via car, bus or train. View Visitor Information here.  

Where in Shepparton is the Shepparton Festival held?

A variety of venues and public spaces in the Greater Shepparton region host events throughout the Festival. For more information view the Festival Guide.

When is the next Shepparton Festival?

Every year the Shepparton Festival takes place over 17 days in March.

The 2020 Shepparton Festival will take place from 13 March until 29 March.

How can I purchase tickets?

Tickets to Shepparton Festival events will be on sale at the end of January. Check out the upcoming events for more information on how to book. 

I have lost my ticket.

If you booked your ticket via local tickets you can enter the email address or mobile number that you booked with to re-download your tickets at

Are refunds available on my ticket?

At the time of purchasing your ticket, you will be presented with Terms and Conditions of sale. It is imperative that you read these very carefully as it is the Shepparton Festival policy that we do not offer refunds.

Tickets are sold on behalf of small organisations and non-for-profit groups who rely on ticket sales in order to put on performances. Changing your mind about attending a ticketed event can make the difference between a non-for-profit group being able to produce an event or not.

We suggest if you can no longer attend an event you try re-selling it to friends or family.

If your ticket was free but you can no longer attend we would really appreciate your letting us know so that we can pass your ticket to people on our waiting list. Please email

Are there any concessions available on tickets?

Many of our events offer concessions. Please check the information for each event online or in the Festival Guide.

Where can I view a Shepparton Festival Guide?

The Festival Guide is available to download from the home page from late January to March.

What if I would like a printed copy prior to the Festival?

Printed copies are available from the Shepparton Visitor Information Centre on Nixon Street.

The Festival Guide is also available at many restaurants, cafes and retail outlets throughout the GV.

I am not from Shepparton. Where can I stay?

Shepparton has a large range of accommodation options available - the Greater Shepparton Visitor Centre can assist with further information about accommodation options that best suit your needs.

Or check out the options through our Accommodation Partner Parklake:

Can I get to the Festival using public transport?

Balfours Airport Direct is a small regional business centrally located in Victoria. Servicing the North Eastern / Alpine region, Southern NSW and Riverina area, Murray and Goulburn Valleys, and North Central districts, with a timetable which conveniently connects with V-Line coaches and trains in Wangaratta, Benalla and Shepparton, they can provide you with trouble free travel to and from Melbourne Airport. For more information on timetables and fares or to purchase your ticket, please click here.

V-Line trains and buses run numerous times a day from the Southern Cross Train Station in Melbourne to Shepparton. For travel information and an up to date timetable, please click here or phone 136 196.

Buses, Uber and taxis operate a regular service throughout Greater Shepparton. Local bus timetables are available from the Greater Shepparton Visitor Centre on 1800 808 839, while taxis can be booked by calling (03) 5822 2214.

My question wasn’t answered. Where can I find more information?

Email and we would be happy to help.

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